DPInfotech Terms of Service

DPInfotech cloud hosting service provides customers with scalable, secure, and reliable hosting for their applications and websites. Our service is built on a highly-available infrastructure and leverages the latest in cloud computing technologies to provide customers with a fast, flexible, and cost-effective hosting solution.

With our cloud hosting service, customers have access to:

  1. Scalable computing resources: Customers can easily adjust the computing resources they need to match their changing requirements.

  2. High availability: Our service is built on a highly-available infrastructure, ensuring that customers' applications and websites are always accessible.

  3. Advanced security features: Our service includes advanced security features, such as firewalls, intrusion detection, and data encryption, to help protect customer data and ensure the security of their applications and websites.

  4. Easy management: Our user-friendly management interface makes it easy for customers to manage their cloud hosting service, including monitoring performance, adding resources, and adjusting settings.

  5. Technical support: Our experienced technical support team is available 24/7 to help customers with any questions or issues they may have.

Our cloud hosting service is suitable for organizations of all sizes, from small businesses to large enterprises. Whether you need to host a simple website or a complex web application, our service has the features and performance to meet your needs.

 
 
 
  1. Uptime Guarantee: We guarantee a minimum of 99.9% network uptime, meaning your application or website will be available and accessible to your customers at least 99.9% of the time.

  2. Response Time: Our technical support team will respond to your support requests within 2 hours during business hours, and within 4 hours outside of business hours.

  3. Data Backup: We will perform daily backups of customer data, and retain backup copies for a minimum of 7 days. In the event of data loss, we will restore the data from the most recent backup.

  4. Security: Our service includes advanced security features, such as firewalls, intrusion detection, and data encryption, to help protect customer data and ensure the security of their applications and websites.

  5. Performance: We will take steps to ensure that customer applications and websites perform optimally, including monitoring performance and making adjustments as needed.

  6. Remedies for Service Disruptions: In the event of a service disruption, we will take steps to resolve the issue as quickly as possible and will provide updates to customers on the status of the issue.

  7. Changes to the SLA: We may modify this SLA from time to time, and will notify customers of any changes. The latest version of the SLA will always be available on our website.

  1. Prohibited Content: Customer shall not use the service to host, distribute, or transmit any content that is illegal, defamatory, threatening, obscene, or otherwise inappropriate.

  2. Spam and Email Abuse: Customer shall not use the service to send spam or engage in email abuse, including sending unsolicited emails, phishing scams, or any other form of spam.

  3. Resource Abuse: Customer shall not engage in any activity that excessively consumes resources, including CPU, memory, bandwidth, or disk space, or that interferes with the normal operation of the service.

  4. Network and System Security: Customer shall not engage in any activity that undermines the security of the service, including hacking, cracking, or attempting to gain unauthorized access to the service.

  5. Fraudulent Activities: Customer shall not use the service to engage in fraudulent activities, including phishing scams, identity theft, or any other form of fraud.

  6. Monitoring and Enforcement: We reserve the right to monitor customer usage of the service, and to take action to enforce this Usage Policy, including suspension or termination of service, as deemed necessary.

  7. Changes to the Usage Policy: We may modify this Usage Policy from time to time, and will notify customers of any changes. The latest version of the Usage Policy will always be available on our website.

  1. Billing Cycle: Our billing cycle starts on the first day of each month, and customers will be billed on a monthly or quarterly or Yearly basis for the use of our services.

  2. Payment Due: Payment is due on the due date specified on the invoice, and customers will be responsible for paying the full amount owed on time.

  3. Late Payment: Customers who do not pay their invoices on time may be charged a late payment fee, and may also be subject to suspension or termination of service.

  4. Invoicing: Invoices will be sent to customers via email, and will include a detailed breakdown of the charges for the month.

  5. Refunds: We do not provide refunds for our services, except in cases where we have failed to deliver the services promised in our Service Level Agreement.

  6. Changes to the Billing and Payment Policy: We may modify this Billing and Payment Policy from time to time, and will notify customers of any changes. The latest version of the Billing and Payment Policy will always be available on our website.

  1. Cancellation by Customer: Customers may cancel their services at any time by submitting a written request to our support team. The cancellation will take effect at the end of the current billing cycle.

  2. Termination by Hosting Company: We may terminate a customer's service if they violate any of the terms of this agreement, including our Usage Policy, Billing and Payment Policy, or Service Level Agreement.

  3. Refunds: We do not provide refunds for our services, except in cases where we have failed to deliver the services promised in our Service Level Agreement.

  4. Data Retention: Upon termination of service, customers are responsible for backing up their data and removing it from our servers. We will not be responsible for any loss or damage to customer data as a result of termination.

  5. Changes to the Cancellation and Termination Policy: We may modify this Cancellation and Termination Policy from time to time, and will notify customers of any changes. The latest version of the Cancellation and Termination Policy will always be available on our website.

  1. Collection of Personal Information: We collect personal information from customers when they sign up for our services, and may also collect additional information as needed to provide the services.

  2. Use of Personal Information: We use personal information only for the purposes of providing the services, and will not share or sell personal information to third parties, except as required by law.

  3. Data Security: We take measures to ensure the security of customer data, including encryption, firewalls, and access controls. We also regularly review and update our security measures to protect against unauthorized access, theft, or loss of customer data.

  4. Data Retention: We will retain customer data only for as long as necessary to provide the services, and will delete customer data when it is no longer needed.

  5. Access to Personal Information: Customers have the right to access, update, and correct their personal information.

  6. Changes to the Data Privacy Policy: We may modify this Data Privacy Policy from time to time, and will notify customers of any changes. The latest version of the Data Privacy Policy will always be available on our website.

  1. Warranty: We warrant that the services provided will perform substantially in accordance with the specifications set forth in our Service Level Agreement. This warranty is the sole and exclusive warranty offered by us, and is in lieu of all other warranties, express or implied.

  2. Liability: Our liability for any damages arising from the provision of services will be limited to the fees paid by the customer for the affected services. In no event will we be liable for indirect, incidental, consequential, or special damages, including but not limited to lost profits or lost data.

  3. Indemnification: Customers agree to indemnify, defend, and hold us harmless from any third-party claims arising from the use of our services, including claims related to data privacy, intellectual property, or other legal matters.

  4. Disclaimer of Warranties: Except as set forth in this Warranty and Liability Policy, we make no representations or warranties of any kind, express or implied, as to the operation of our services, or the information, content, materials, or products included in our services.

  5. Changes to the Warranty and Liability Policy: We may modify this Warranty and Liability Policy from time to time, and will notify customers of any changes. The latest version of the Warranty and Liability Policy will always be available on our website.

  1. Notification of Changes: We will notify customers of any changes to our Terms of Service by email or by posting the updated TOS on our website.

  2. Effective Date of Changes: Changes to our Terms of Service will become effective upon the date specified in the notification of changes.

  3. Continuing Use of Services: By continuing to use our services after the effective date of changes, customers agree to be bound by the updated Terms of Service.

  4. Termination of Services: Customers may terminate their services if they do not agree to the changes to our Terms of Service.

  5. Review of Terms of Service: Customers are encouraged to regularly review our Terms of Service to stay informed of any changes.